Your leverage is agent time and consistent handling. Lead Router gives an intake team shared delivery and disposition mapping across contracts, disposition reports to run the floor, buyer portal call-taking, an AI dialer that works the list, lead scoring to prioritize it, and a People hub so every agent sees the caller’s history on connect.
Intake centers
Shared handling
AI dialer
Outbound
Lead scoring
Prioritization
People hub
Caller history
What Slows An Intake Team
Four things that quietly drain a call center’s throughput — and that shared configuration plus automation fix.
When every contract carries its own delivery config and disposition mapping, adding a campaign means re-wiring the whole handling setup. It drifts, and agents end up disposing inconsistently.
An agent who cannot see a caller’s prior contacts re-qualifies from scratch every time. Caller history has to live in one place the whole team can pull up on connect.
Agents spend a large share of the day dialing and waiting on no-answers instead of talking. Outbound cadences and voice agents should work the list before a human ever picks up.
Without scoring, the dialer works records in whatever order they arrived. The best leads sit in the queue behind cold ones, and connect-to-close rates suffer.
How Lead Router Solves It
Shared handling, disposition reporting, call-taking, an AI dialer, scoring, and a shared caller view — the intake-team stack in one platform.
Group a shared delivery configuration and disposition mapping into an intake center, then point multiple contracts at it so they all inherit consistent handling. Configure delivery and dispositions once, not contract by contract.
Agents mark each contact with a disposition code; the disposition log records every one; and disposition reports roll up connect rates, qualified rates, and outcomes by campaign, agent, or buyer. Roll it into full reporting.
Agents take calls from the portal — an availability toggle controls whether they receive calls, and a screen pop surfaces the caller’s details and history the moment the call connects. No separate softphone product to buy and integrate.
Place outbound calls on configurable cadences using voice agents, working the list automatically before or instead of a live agent. A shipped feature, metered at 50 credits per minute ($0.50 per minute). See the AI suite.
Score leads so the dialer and your agents work the highest-value records first, instead of in arrival order. The best leads get the first — and freshest — contact attempt.
Caller history lives in a People hub the whole team can pull up, and delivery drops leads into your dialer or CRM over webhook or HTTP. Zoho is a native connector; Salesforce and HubSpot connectors are in development; email and Google Sheets delivery cover lighter destinations.
Frequently Asked
Questions call-center and intake operators ask before consolidating their tooling.
An intake center groups a shared delivery configuration and disposition mapping so multiple contracts route into the same call-taking team with consistent handling. Instead of configuring delivery and dispositions contract by contract, you define them once at the intake center and every contract that points at it inherits the setup.
Agents mark each contact with a disposition code, and the disposition log records every one. Disposition reports roll those up so you can see connect rates, qualified rates, and outcomes by campaign, agent, or buyer — the operating dashboard an intake team runs on.
The AI dialer places outbound calls on configurable cadences using voice agents, so callers are worked automatically before or instead of a live agent. It is a shipped feature, metered at 50 credits per minute ($0.50 per minute) drawn from your plan credits. Lead scoring can prioritize which records the dialer works first.
Yes. Buyer portal call-taking lets an agent flip an availability toggle to receive calls and get a screen pop with the caller’s details and history the moment a call connects — no separate softphone product to buy and integrate.
Delivery is per-contract over webhook or HTTP into your dialer, CRM, or intake endpoint. Zoho is a native connector; Salesforce and HubSpot connectors are in development; and email or Google Sheets delivery is available for lighter-weight destinations. Each destination gets the payload shape and auth it expects.
Built For Intake Teams
Intake centers for shared delivery and dispositions, disposition reports, buyer portal call-taking, an AI dialer at 50 credits per minute, lead scoring, and a People hub. One platform from routed lead to worked call.
All features included from day one.