Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) are a binding agreement between iSCALE LLC (“iSCALE,” “we,” “us”) and the business you represent (“Customer,” “you”) governing your use of Lead Router (the “Service”). By creating an account, clicking to accept, or using the Service, you accept these Terms and represent that (a) you have authority to bind the business on whose behalf you act, and (b) you are using the Service for business purposes and not as a consumer. If you do not agree, do not use the Service.

2. Description of Service

Lead Router is a B2B lead distribution platform that routes leads from partners to buyers through offer-based contracts, together with related delivery, communication, and reporting tools. Access is provided on a per-account basis as authorized by your organization’s administrator. We may add, change, or discontinue features at any time.

3. Accounts and Security

You must provide accurate registration information and keep it current. You are responsible for all activity under your account and for maintaining the confidentiality of credentials, including passwords, posting keys, and API keys. Notify us immediately at legal@iscale.com of any suspected unauthorized use. We strongly recommend enabling two-factor authentication.

4. Customer Data; License

As between you and iSCALE, you own the data you submit to or generate through the Service (“Customer Data”), including lead data. Lead data processed through the platform is owned by the respective parties as defined in their buyer/partner agreements. You grant iSCALE a non-exclusive, worldwide license to host, process, transmit, and display Customer Data as necessary to provide the Service.

You additionally grant iSCALE LLC a non-exclusive license to use data processed through the Service — including lead data — in de-identified and aggregated form to operate, secure, and improve the Service, including the development of machine-learning and AI models, as described in Section 3 of the Privacy Policy. “De-identified” means data that cannot reasonably be used to identify or be linked to a particular individual, consistent with applicable law; we commit not to attempt re-identification. This license never extends to data covered by a Business Associate Agreement, payment data, or authentication credentials.

5. Lead Data Compliance (Your Responsibilities)

You are the controller of lead data you collect, submit, buy, or sell through the Service; iSCALE processes it on your instructions as a service provider. You represent and warrant that, for every lead you submit to or acquire through the Service:

• the data was collected lawfully, with all notices and consents required by applicable law;
• you have the right to share it with the counterparties you route it to or receive it from;
• where the lead will be contacted by phone, text, or automated means, valid consent satisfying the Telephone Consumer Protection Act (TCPA), state telemarketing statutes, and any other applicable law was obtained and is documented; and
• the data does not include information about children, or sensitive data you lack the legal right to process.

You are solely responsible for vetting your lead sources and counterparties. iSCALE does not verify consent, does not certify compliance of any lead, and is not a party to transactions between buyers and partners.

6. Communications Compliance

The Service includes tools that can place calls and send texts and emails. You initiate and control all such communications; iSCALE acts solely as a technology conduit. You are solely responsible for the content, timing, recipients, consent, opt-out handling, do-not-call compliance, call recording disclosures, and registration requirements (including carrier and 10DLC requirements) of every communication sent through your account, under the TCPA, the CAN-SPAM Act, state mini-TCPA statutes, and all other applicable laws.

7. Acceptable Use

You agree not to:

• share account credentials with unauthorized parties or resell access to the Service;
• attempt to access data belonging to other tenants or probe, scan, or test the security of the Service without written authorization;
• use the API in a manner that degrades service for other users or circumvents rate limits;
• submit fraudulent, fabricated, misappropriated, or misleading lead data;
• use the Service for any unlawful purpose or in violation of any third party’s rights; or
• scrape, copy, or crawl the Service other than through documented APIs.

8. Fees, Credits, and Payment

Fees are as presented at purchase or in your ordering documents. Payments are processed by Stripe; you authorize charges for the plans, credits, and usage you select, including any automatic recharge settings you enable. Except as expressly stated at the time of purchase or required by law, fees and prepaid credits are non-refundable. You are responsible for applicable taxes. We may change pricing prospectively with notice; changes do not affect credits already purchased.

9. Third-Party Services

The Service interoperates with third-party services (payment processors, telephony carriers, email providers, integrations you configure). We are not responsible for third-party services, carrier filtering or delivery outcomes, or content you deliver through them. Your use of a third-party service is governed by its own terms.

10. Intellectual Property; Feedback

iSCALE owns the Service, including all software, interfaces, and documentation. No rights are granted except as expressly stated in these Terms. If you provide suggestions or feedback, we may use them without restriction or obligation.

11. Term, Suspension, and Termination

These Terms apply while you use the Service. We may suspend or terminate access immediately if we reasonably believe you have breached these Terms, your use presents a security, legal, or compliance risk, or amounts owed are past due. You may stop using the Service and close your account at any time. Upon closure you may export your data for 30 days, after which we may delete it per our Privacy Policy. Sections 4–8 and 12–16 survive termination.

12. Disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, iSCALE disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. iSCALE does not warrant that the Service will be uninterrupted, error-free, or secure, and makes no warranty regarding the quality, accuracy, deliverability, contactability, compliance, or conversion of any lead.

13. Limitation of Liability

To the maximum extent permitted by law: (a) iSCALE shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill; and (b) iSCALE’s total aggregate liability arising out of or relating to the Service or these Terms shall not exceed the greater of the amounts you paid to iSCALE in the twelve (12) months preceding the claim or one hundred U.S. dollars ($100). These limits apply regardless of the theory of liability and even if a remedy fails of its essential purpose.

14. Indemnification

You will defend, indemnify, and hold harmless iSCALE and its officers, employees, and agents from any third-party claim, regulatory action, fine, or loss (including reasonable attorneys’ fees) arising out of: (a) lead data you submit, buy, or sell through the Service; (b) communications you initiate through the Service, including claims under the TCPA or similar laws; (c) your breach of these Terms; or (d) your violation of applicable law. We will notify you promptly of any claim and may participate with counsel of our choosing.

15. Governing Law; Arbitration; Class Waiver

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, by a single arbitrator, in Delaware or remotely by videoconference. Judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or unauthorized access to the Service.

All claims must be brought in the parties’ individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding.

Any claim arising out of or relating to the Service must be filed within one (1) year after the claim accrued, or it is permanently barred, to the extent permitted by law.

16. General

These Terms, together with the Privacy Policy and any ordering documents, are the entire agreement between the parties regarding the Service and supersede prior agreements on that subject. We may update these Terms; material changes will be notified at least 30 days in advance via email to account administrators or in-product notice, and continued use after the effective date constitutes acceptance. If any provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will stay in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. The parties are independent contractors.

17. Contact

For questions about these terms, contact us at legal@iscale.com.